Frequently Asked Questions.

Our Squarespace websites start from £1,200, with fully custom builds from £2,500. The final price depends on the number of pages, features like booking or ecommerce, and how much help you need with copy and content. We quote every project after a free discovery call, so you know exactly what you're paying before anything starts. See our website packages.

Most Squarespace websites take four to eight weeks from kickoff to launch. Smaller sites can be quicker and larger custom builds take a little longer. The biggest factor is usually content, so we help you gather copy and images early to keep things moving.

We've designed on Squarespace since 2012, built more than 200 sites on it, and are Squarespace Circle Platinum Partners. It's secure, fast and fully hosted, and it's easy for small teams to update without a developer. That means no plugins to break, no security patches to chase, and a site you actually feel in control of.

For most charities and small businesses, Squarespace is the better fit. Hosting, security and updates are handled for you, the design quality is high and editing is simple. WordPress makes sense for complex membership systems, large databases or very custom functionality. If you need something Squarespace can't do well, we'll tell you honestly on the first call.

Yes. We go well beyond drag and drop, adding custom CSS, HTML and JavaScript to build layouts and features you won't find in a template, while keeping the site fast, accessible and easy to edit. You can see some of our work in our free Squarespace code snippets.

Definitely. We build with native Squarespace blocks wherever possible, so updating text, images, blog posts and pages stays simple. Every site is handed over with a training session, and you can come back to us any time you get stuck.

Yes. We regularly migrate sites from WordPress, Wix, GoDaddy and bespoke builds. We rebuild your content in Squarespace, improving it as we go, and set up redirects from your old URLs so you keep the Google rankings you've already earned.

There are two: your Squarespace subscription, which you pay directly to Squarespace, and your yearly domain renewal. The plan you need depends on features like ecommerce or member areas, and we'll recommend the right one so you're not paying for extras you won't use. Support from us after launch is optional.

Yes. Whether it's a quick fix, a new page, a seasonal campaign or regular monthly help, we offer flexible support so your site keeps working hard after launch. Just get in touch and tell us what you need.

Yes. We can write your copy from scratch or polish what you already have, so it's clear, on-brand and written with SEO and AI search in mind. We can also help you pull together everything else, from team bios to case studies, without the overwhelm.

Our Essentials package, a mini brand identity for small teams, starts from £950. Full brand identities with guidelines, extended assets and campaign work are quoted after a discovery call, because every brand needs something different. Either way you get a fixed price upfront, with no surprise extras.

Essentials gives charities, therapists and small businesses a complete starter brand: a logo, colour palette, typography, a short brand statement, tone of voice guidance and social media templates. It's designed to give you a professional, consistent look without the cost of a full identity project. See the Essentials tiers.

Most logo and brand identity projects take four to six weeks, depending on scope, feedback rounds and whether full guidelines are included. Essentials projects are usually quicker. We'll give you a clear timeline before we start.

Absolutely. If your logo just needs a polish, like modernising the type, simplifying a symbol or creating versions that work at small sizes, a refresh can keep the recognition you've built while making it work harder across web, print and social.

Yes. We build brand guidelines covering logo use, colour, typography, tone of voice and imagery, so anyone in your team or any supplier can keep your brand consistent across print and digital. They're especially useful for charities with volunteers and partners producing their own materials.

Yes. Once your final payment is made, full ownership transfers to you. You'll receive all the source files in SVG, PNG, JPG and EPS formats, with full commercial usage rights.

Yes. We design annual reports, brochures, campaign assets and social graphics, and we often build editable Canva or Affinity templates so your team can create on-brand content themselves. We can also liaise with trusted UK printers and manage print for you. See our branding and design work.

Two rounds of amends are included in most projects, which is usually plenty when the brief is clear. If you need more, we'll agree it with you first, so there are no surprises on the invoice.

Yes. Every site we build includes SEO foundations: page titles and descriptions, a clear heading structure, alt text, fast loading images, clean URLs and schema markup. For businesses that want to grow their visibility further, our SEO and AI visibility service covers audits, content, local SEO and ongoing improvements.

It's making sure AI tools like ChatGPT, Perplexity and Google's AI Overviews can understand your business and recommend it. That means clear, well-structured content, schema markup that describes who you are and what you do, and consistent details across the web. It builds on good SEO rather than replacing it.

Technical fixes can show up within a few weeks, but meaningful ranking improvements usually take three to six months, depending on your competition and how much content you add. We set realistic expectations upfront and track progress in Google Search Console, rather than promising page one overnight.

It's where we started. Ian spent 14 years in-house in UK charity comms before founding olio creative, and charities and non-profits are still a big part of our work. We offer dedicated packages for registered charities and understand tight budgets, trustees and small teams doing a lot. See how we help charities.

It's a free, in-depth review of your charity's Squarespace website. We look at your donation journey, SEO, accessibility and platform health, then send you a clear written report with practical fixes within 10 working days. There's no obligation to work with us afterwards. Request your free audit.

Accessibility is built into how we design: strong colour contrast, readable type, clear heading structure, alt text, keyboard-friendly navigation and accessible forms, following WCAG 2.1 guidance. We check every site for these before launch, because it matters for everyone, and especially for charities whose audiences include disabled people and older users.

The easiest way is to book a free discovery call. We'll talk through your goals, timeline and budget, then send a clear proposal with a fixed price. If you'd rather write it down first, our contact form works too.

Every project follows the same five steps: discovery, concept, refine, deliver and support. We start by understanding your audience and goals, share designs early, refine them with your feedback, then launch and hand over with training. After that we're here whenever you need us.

Most projects are 50% upfront to book your slot and 50% on completion, before launch or final file handover. For larger projects we're happy to talk through staged payments.

Yes. We're based in Chester but work with clients across the UK, the US and beyond. Everything runs smoothly over video calls, email and shared documents, whatever your time zone.